IC Plus: Our Coronavirus (COVID-19) ResponseMarch 20, 2020
We have all been inundated with information and news about coronavirus (COVID-19) for several weeks and months now. It is often difficult to assess and keep track of the situation, we are giving this matter the highest level of attention and we are following the developments very closely.
Up to recently (Feb 2020) our attention surrounding COVID-19 has been around the potential supply chain problems that COVID-19 may have had on our business. While many of our Asian supply partners are partially back to work and are beginning to despatch goods, it is by no means business as usual yet in Asia.
Our top priorities now due to the recent developments globally, is protecting the health of our employees and their families and ensuring business continuity in the interest of you, our customer. We will therefore adapt our work models for the duration of this crisis.
Our actions and decisions are guided by a central principle: we want to avoid risks to the greatest extent possible and not expose anyone to unnecessary risk.
There has never been a better time and make that switch to online ordering, our website has full order and account management capability!
We have also extended our free delivery promotion for all orders (regardless of value) to Ireland and UK, simply use promo code “DELIVERY2020” on checkout.
If you are a customer and you don’t have your login details, please click here to request your details.
If you don’t have an account and would like to open a online trade account, please click here.
Our trade counter remains open however we recommend you phone ahead, or you place your order online (for collection), so your order is prepared to avoid any unnecessary waiting in our trade counter.
Our trade counter has a hand sanitiser dispenser installed. As per HSE guidelines we recommend that this is used.
Our stock levels remain good on key line items, as we planned our initial 2020 needs in Q4 of 2019 (before Chinese New Year), this is not to say that if the situation continues for months and gets worse that we won’t be affected.
With the above in mind, if you have any upcoming stock requirements please let us know in advance and where possible we will allocate the stock to you.
As couriers and transport companies are considered key to the economy and keeping the country moving, we don’t envisage that couriers will be forced to stop delivering. We give our sincere thanks to all our delivery partners especially our two pillar couriers DPD and DHL for their continued professionalism during this difficult period.
Our Sales Team are still all contactable via the same communication methods, some of the team are also prepared and setup to work remotely.
Our support remains available to help our customers, however due to implementation of remote working our support engineers won’t have the same access to hardware for testing purposes. We are also trialing a queuing system for support calls, so we will take your details and one of our team will then call you back.
However, to fast track your support query, we recommend you simply send your question to firstname.lastname@example.org .
Our upcoming Dahua and Uniview training sessions have been cancelled until further notice.
We have implemented various measures in our offices including those recommended by the HSE and the Irish Government but mainly we have implemented remote working for workers where possible and for those in our offices we have setup new desks in our meeting and training rooms so social distancing can be implemented.
We must assume that this situation will continue for some time. We are all in the same boat. Help us to overcome this challenge together:
- Protect yourself and your families as best possible
- Follow the advice and guidance of the HSE or your local health body, which is updated daily here.
- Avoid unnecessary risks such as shaking hands, gatherings in large groups, unnecessary travel etc.
- Take facts seriously, be critical when it comes to rumours. There is no reason to panic. Even in these times, considered and cool-headed action is important.
We remain indebted to our doctors, nurses, researchers, public health experts and public servants who continue to give everything to help us defeat this massive challenge. We do not yet know with certainty when the greatest risk will be behind us.
Should you have any questions, please don’t hesitate to contact your account manager.