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NEW: Pyronix launches its online Support Hub – delivering greener and more convenient access to product manuals!

October 17, 2021

As part of its commitment to providing the best possible services and reducing its carbon footprint, Pyronix launches its Support Hub.

Designed to provide the most convenient way of accessing the information you need, while removing unnecessary waste from products, all Pyronix product installation and programming manuals will instead be accessed via this brand-new online platform.

Moving forward, this means every Pyronix product will continue to include the ‘User Guide’ for you to leave with your customers, along with a QR code on the outside of the product box that takes you directly to the product manuals, when scanned with your smartphone.

This provides greater flexibility in how you choose to access manuals, so that whatever the situation, whether planning a project in your office, or on-site installing a system, the information is just a click away.

You can access manuals via support.pyronix.com, as well as the QR code on the product box, with access via PyronixCloud in the future.

All you need is a Pyronix.com installer account (register here) and you’ll be up and running in no time – with the aim to take manuals completely online in all products in the future, now’s the time to make sure you’re registered.

This major development also supports our company-wide environmental initiative to reduce our overall carbon footprint.

By making this change we estimate that we’re saving the equivalent of 150 fully grown trees from being cut down for paper production per year*. An average tree can absorb around 22kg of CO2 per year when fully grown, which equates to an annual reduction of 3.3 tonnes of CO2 delivered by this initiative.

Working with you, it became clear that receiving product manuals each time you’d fit one of our products becomes redundant pretty quickly, particularly as you familiarise yourselves with our products; eventually generating unnecessary waste and inconvenience with every print,” Laurence Kenny, Pyronix Marketing Director said.

He continued: “As part of our commitment to customer care and the businesses long-term strategy to reduce our carbon footprint, we looked for alternatives and we’re delighted to launch our Support Hub, which offers a much easier, convenient and greener 24/7 access to product manuals and wider support. 

“This is another example of our waste reducing green initiatives, which aim to reduce our impact on the environment and the planet – we’re taking this responsibility very seriously and you can expect to see more details of future initiatives, alongside our green roadmap in coming months.” 

The advantages of the Support Hub don’t stop their either, as the platform also provides multiple access channels for technical support, certifications, FAQs, searchable content, 3D product viewing and much more on mobile or desktop.

With all this, as well as more convenient access to manuals for you and a reduced impact on the environment, there’s significant benefits for all – securing a greener future that’s easier and more efficient for you.

If you already have an installer account with Pyronix, you can log in using your existing details to start enjoying all the benefits of these support services straight away. If you haven’t got an installer account with us, you can register today: https://www.pyronix.com/uk/account/register/ or support.pyronix.com.